Refund Policy

Overview

This Refund Policy explains how SYLLAGE handles returns, exchanges, and refunds for luxury silver jewelry purchased through the Shopify checkout experience integrated with this Framer site. This template must be adapted to the seller’s actual legal requirements and business operations. Replace [Return Window], [Company Address], [Contact Email], and [Jurisdiction] before publication.

Return Window

Customers may request a return within [Return Window] days of delivery, unless a different period is required by applicable law or stated at checkout. Return requests submitted after this period may be declined. The customer may be asked to provide the order number, proof of purchase, photographs, and a brief explanation for the return.

Eligible Items

To be eligible for a return, products must be unused, unworn, undamaged, and returned in their original packaging with all tags, pouches, certificates, polishing cloths, inserts, and accessories included. Silver jewelry should show no signs of wear, alteration, cleaning with inappropriate materials, resizing, engraving, or exposure to chemicals.

Non-Returnable Items

Unless required by law, the following items may not be eligible for return: custom pieces, engraved jewelry, made-to-order items, final sale items, gift cards, items damaged by misuse, and products returned without original packaging or proof of purchase. Template buyers should revise this section to match the products they actually sell.

How to Start a Return

To start a return, customers should contact [Contact Email] with the order number, name used at checkout, reason for return, and photos where relevant. SYLLAGE will review the request and, if approved, provide return instructions. Items sent back without prior approval may not be accepted.

Return Shipping

Unless required by law or unless the return is due to an error by SYLLAGE, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method because luxury jewelry items can be high value. SYLLAGE is not responsible for returns lost or damaged in transit.

Inspection and Approval

Returned items will be inspected after receipt. If the item meets the return conditions, SYLLAGE will approve the refund or exchange. If the item is worn, altered, damaged, incomplete, or otherwise ineligible, SYLLAGE may refuse the return, issue a partial refund, or return the item to the customer where permitted by law.

Refund Timing

Approved refunds will be issued to the original payment method through Shopify or the applicable payment processor. Processing times vary by bank, card issuer, and payment provider. Shipping charges, duties, taxes, and payment processing fees may be non-refundable unless required by law or caused by an error by SYLLAGE.

Exchanges

Exchanges may be offered for the same item in a different size, another product of equal value, or store credit, depending on availability and applicable law. Because SYLLAGE products may be limited or seasonal, exchange availability cannot be guaranteed.

Damaged, Defective, or Incorrect Items

Customers should inspect orders promptly after delivery. If an item arrives damaged, defective, or incorrect, the customer should contact [Contact Email] within [Damage Report Window] days with the order number and clear photos of the product, packaging, and shipping label. SYLLAGE will review the issue and determine the appropriate remedy.

Gifts

If an item was marked as a gift at purchase, the recipient may be eligible for store credit or exchange, subject to the return conditions above. Refunds to the original payment method may only be issued to the original purchaser unless required by law.

Chargebacks and Payment Disputes

Customers are encouraged to contact SYLLAGE first so that concerns can be resolved directly. If a chargeback or payment dispute is opened, the refund process may be paused while Shopify, the payment processor, and the customer’s bank review the matter.

Legal Rights

Nothing in this Refund Policy limits mandatory consumer rights that cannot be waived under applicable law. Customers in certain regions may have additional cooling-off, warranty, or statutory rights. Template buyers should adapt this policy to [Jurisdiction] and any target selling regions.

Contact

Questions about returns, exchanges, or refunds may be sent to [Company Legal Name], [Company Address], or [Contact Email].