Shipping Policy

Overview

This Shipping Policy explains how SYLLAGE ships luxury silver jewelry purchased through the Shopify checkout experience integrated with this Framer site. This template must be customized before use. Replace [Shipping Regions], [Processing Time], [Carrier Names], [Company Address], and [Contact Email] with accurate business details.

Order Processing Time

Orders are typically processed within [Processing Time] business days after payment is confirmed, excluding weekends, public holidays, and periods of unusually high order volume. Made-to-order, personalized, or limited-release items may require additional preparation time, which should be stated on the product page or at checkout.

Shipping Destinations

SYLLAGE ships to [Shipping Regions]. Some destinations may be unavailable due to carrier restrictions, legal requirements, customs limitations, or service interruptions. If an order cannot be shipped to the address provided, the customer will be contacted for an alternative address or refund where appropriate.

Shipping Costs

Shipping costs are calculated at checkout based on destination, shipping method, order value, and carrier availability. SYLLAGE may offer free shipping, promotional shipping, or upgraded shipping at its discretion. Any applicable taxes, duties, customs fees, brokerage fees, or import charges are the customer’s responsibility unless stated otherwise.

Delivery Estimates

Estimated delivery times are displayed at checkout or provided in the shipping confirmation. Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, weather events, holidays, incorrect addresses, or other circumstances outside SYLLAGE’s control.

Shipping Methods and Carriers

Orders may be shipped through [Carrier Names] or other reputable carriers selected by SYLLAGE or Shopify shipping tools. High-value jewelry orders may require tracking, insurance, or signature confirmation. Customers should ensure someone is available to receive shipments that require signature.

Tracking Information

When tracking is available, customers will receive a shipping confirmation by email or SMS through Shopify or the selected carrier. Tracking may take time to update after the shipping label is created. Customers should contact [Contact Email] if tracking has not updated within a reasonable period.

Packaging

SYLLAGE jewelry may be packaged in branded boxes, pouches, protective materials, and shipping cartons designed to protect silver products during transit. Customers should retain packaging until they confirm the order is correct and undamaged, as packaging may be required for returns or carrier claims.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. SYLLAGE is not responsible for delays, failed delivery, additional shipping fees, or lost packages caused by incorrect or incomplete addresses. If a package is returned due to address issues, reshipment may require additional payment.

Lost, Stolen, or Delayed Packages

If a package appears lost, delayed, or stolen after delivery, customers should contact the carrier and [Contact Email] promptly. SYLLAGE will assist where reasonable but is not responsible for packages marked as delivered by the carrier unless applicable law requires otherwise or insured claim procedures apply.

International Shipping and Customs

International orders may be subject to customs inspections, import duties, VAT, taxes, brokerage fees, or other government charges. These charges are determined by the destination country and are usually collected from the customer by the carrier or customs authority. SYLLAGE cannot guarantee customs processing times.

Preorders and Split Shipments

If an order includes preorder, backorder, or made-to-order products, items may ship together when all products are ready unless split shipping is offered. Additional shipping charges may apply to split shipments depending on the checkout settings and carrier options.

Risk of Loss

Risk of loss may pass to the customer when the order is delivered to the carrier or when delivered to the customer, depending on applicable law and the shipping terms used by the seller. Template buyers should adapt this section to their governing law and consumer obligations.

Contact

Questions about shipping, tracking, or delivery may be sent to [Company Legal Name], [Company Address], or [Contact Email].